NetSuite’s call center capabilities enables you to serve customers quickly and efficiently with 360-degree customer view. Case management automates the business processes associated with customer support case assignment, management and escalation. Supports routing and tracking support cases according to product, issue, case type, partner or customer. Knowledge base helps customers get the answers they need, aids customer rep training and education, and drives service consistency. Real-time dashboards and reporting to monitor resolution metrics, renewals, and customer satisfaction. Online self-service enables customer case submissions, status tracking, communications and more.
NetSuite delivers built-in, real-time role-based dashboards, reporting and analytics enabling your sales, marketing and service teams to monitor personalized Key Performance Indicators (KPIs) and access the latest reports as part of their everyday activities.
NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.
- Lead management enables partners to register and track their leads.
- Supports accurate, up-to-the-minute partner sales forecasts.
- Provides full visibility into all of your partners’ leads, orders and sales activities.
Eager to discover how the #1 cloud ERP can transform your business
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our Fixed Scope Offerings
JDE On IaaS
Looking to lower your infrastructure costs, ensure uptime and minimize your IT overhead. GTS JDE on Iaas offering provides multiple packages with personalised options to fit your needs and insure a full customer satisfaction.
Oracle Taleo FSO
Looking to Implement an Oracle Taleo HCM Cloud with, FIXED Cost, FIXED Time and FIXED Scope. GTS Taleo Fixed Scope offering is a great way to accelerate your HCM Implementation in a short 10-12 weeks’ time frame while adopting the HCM Leading practices
Oracle Fusion Sales FSO
Looking to Implement an Oracle Sales Cloud, FIXED Cost, FIXED Time and FIXED Scope. GTS Oracle Sales Cloud Fixed Scope offering is a great way to accelerate your Salesforce Automation Implementation in a short 6 - 8 weeks’ time frame while adopting Salesforce Automation Leading practices
our Special Promotions
Taleo's Talent Management
Our special promotion for Taleo's Talent Management Implementation with different options to match your needs. click here for more details
Sales and Customer Service Cloud
Our special promotion for Oracle's Sales and Customer Service Cloud Implementation with different options to match your needs. click here for more details
What has been said about us
Transmed Cuts Time to Hire by 40% with Oracle Human Capital Management (HCM) Cloud
We chose Oracle Talent Acquisition Cloud because of its completeness as a staffing tool. Oracle's social media integration, CV parsing, smart pre-screening, and detailed reporting tools were exactly what we needed for our staffing activities supporting our distribution growth plans.With Oracle Talent Acquisition Cloud we have cut time to hire by 40% and improved CV processing by 56%. We have also considerably advanced our ability to attract millennials and increased quality of hire across al...
A word from National Food Products Company (Milco), UAE
On behalf of NFPC, may I thank you for the efforts extended by GTS in bringing us live from the world platform to 8.9 EnterpriseOne platform. The dedication of your team in general has very positively marked us without forgetting the overnights that were spent on site, all these were coupled with a high degree of professionalism. We greatly appreciate your efforts and look forward for more enhancements that GTS would be bringing into our ERP system. - Joseph F Karam, Director Finance & ...
A word from Transmed S.A.L. in Lebanon
I extend my thanks to GTS Management for their professionalism, responsiveness, and commitment to our project, and to GTS Team for their discipline, skills, and friendliness. Their dedication to our Dubai project, their expertise in the JDE OneWorld system, their successful and neat delivery of the project, as well as training our internal resources to become skillful internal OneWorld users, made us eager to have them do the job again...GTS's performance with us and their reputation in the ...
A word from Logicom, Cyprus (Theophanis Loumbas)
“…During the above upgrade we found that your organizational skills, application knowledge, and technical ability, helped in making this a smooth transition.““Your ability to quickly analyze, document, and suggest resolutions rapidly to issues, demonstrated your extensive technical knowledge and expertise of the JD Edwards system.”“It was a pleasure working with you, and we would welcome the opportunity to work together in the future.”- Theophanis Loumbas Group Technical & IT Manag...
Transmed Dubai Eliminates Database Downtime while Accelerating Business Processes with Flexible, Secure, Enterprise Application Infrastructure
"Tanks to Oracle, our business no longer suffers the frustrating database downtime that forced us to restart our old SQL servers every day to prevent production systems from crashing. Now, we have the strong, flexible data and resource planning infrastructure that we need to succeed in the region's highly competitive consumer goods industry."
- Samir Harb, Regional ERP Head/IT Manager, Transmed Dubai
Al Jaber Group Reduces System Response Time by 40%, Boosts DBA Productivity by 40%, and Cuts Period Close to 30 Minutes
The flexibility and resilience provided by Oracle's JD Edwards EnterpriseOne Release 9.1 running on Oracle WebLogic Server enables us to meet the constantly changing demands of our diversified businesses while strengthening our leadership position. GTS has unrivalled experience in implementing complex JDE upgrade projects and is committed to providing best-of-breed solutions that maximize return on investment. Its consultants' expertise helped ensure a smooth transition to the new e...
Transmed S.A.L. has a faster and easier upgrade with ARCTOOLS
ARCTOOLS helped us achieve a smooth and efficient upgrade with minimum disruption. It is a fully integrated archive/purge tool versus the standard JDE tool which is limited in purging and lacks archiving. The ARCTOOLS methodology delivers an excellent return on investment and we would strongly recommend the tool to anyone planning an upgrade.
- Said Arnous, CFO, Transmed S.A.L.
SAVETO Enhances Performance and Collaboration, Increases System Uptime Through Integrated Technology
The complete stack of Oracle software, middleware, and hardware working together has greatly benefitted us, providing an optimized solution for our business needs. We now have the functionality and scalability to expand our operations serving the construction industry. GTS provided a unique service because it delivered the commitment, talented staff, and knowledgeable resources that we required. GTS consultants enabled us to take full advantage of the enhanced Oracle software, middleware, and ha...
Jordan Petroleum Refinery Accelerates Its Supply Chain, Shortens Sales Cycles, and Improves Customer Service
Deploying the latest version of JD Edwards EnterpriseOne and integrated Oracle components has delivered efficiency to the very heart of our business the upstream and downstream supply chain and customer relationships that truly differentiate us within the region, building trust and reputation, and driving our business forward. As a petroleum refinery, we have extensive upstream and downstream operations that constitute the core business of the company. After extensive evaluation of ERP solutions...
Debbane Freres Trading Updates Enterprise Systems to Reduce Total Cost of Ownership and Foster Growth
To successfully execute our growth strategy we needed a modern ERP infrastructure that could quickly and easily integrate with our existing applications and systems. Oracle's JD Edwards EnterpriseOne 9.0 does this while also enabling us to reduce costs by providing a more stable computing environment.
- Mounir Haddad, General Manager, Debbane Freres Trading
Transmed S.A.L. Lebanon Increases IT Infrastructure Reliability, Accelerates Sales Order Processing
"The new Oracle Database is fantastic. It's reliable, and we don't have to worry about hardware faults because Oracle Real Application Clusters 11g Release 2 ensures it stays up and running. We're also very impressed with JD Edwards EnterpriseOne 9.0. Our business processes are much faster post-upgrade, and we've been able to establish online features, such as mobile sales."
- Said Arnous, Group Financial Controller, Transmed S.A.L Lebanon.